Telecoms

Unified Communications brings voice, video, data, and mobile applications to help employees communicate effectively no matter where they work or what devices they use. The solution streamlines business processes, helps employees reach the right resource the first time, and increases profitability.

Small businesses generally spend more on telecommunications services and equipment than on any other area of their IT investment. Unified communications technology can change that while improving efficiency and productivity at the same time. Once attainable only by enterprises, it's now a viable option for small and medium-sized businesses (SMBs).

For their money, IT managers want phone systems that are capable, reliable, and flexible. Unified communications systems can provide just that and also deliver productivity-boosting, money-saving features beyond those available just a few years ago. Here's a look at the basics and benefits.

The Basics

To understand unified communications, you need to understand Voice over IP (VoIP), which is technology that digitizes sound, divides that sound into packets of information, and transmits those packets over an IP network. VoIP evolved into IP telephony, essentially delivering sound to the desktop through IP phones.

Unified communications takes IP telephony further:

Ties together telephone, voice mail, e-mail, and information services (such as Web browsing, business applications, and videoconferencing), making them all available via familiar-looking telephone equipment.
Has all the features commonly associated with PBX and Centrex systems, such as voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing.
Uses network routers, switches, software, and other standards-based networking gear to provide these capabilities instead of relying on proprietary equipment.
Make services traditionally associated with the data network available via the phone system, and vice versa, because voice and data, and now video use the same network.

Benefits

Unified communications can save money in several ways:

When voice and data travel over the same network, you don't need to maintain a separate telephone network.
Installation costs for new systems drop by 40% to 60% because you only need to install one infrastructure instead of two.
Once they're installed, they're less expensive to run: A Yankee Group study showed that VoIP systems cost about 22% less to operate than circuit-switched networks.

What to Do Next

If you are interested in unified communications we can conduct a technical assessment of your current company network and advise on an upgrade strategy. If the current network isn't up to the task, you might need new routers, switches, and even cabling. As a general rule, the older the network, the less likely it is to handle unified communications; if a network is more than five years old, there's a good chance it will need significant upgrades. As a Cisco partner, CSL Integration can provide a complete solution for all of your unified communications requirements.

Flexible communications
to suit your business

Telecom Services Include -

- Unified Communications
- Wireless Voice
- VoIP Solutions
- PBX upgrades
- Line provision and billing plans
- Call Management
- Maintenance